GoFundMe
GoFundMe Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoFundMe has a 1.7 star rating from 357 reviews; consumers are mostly dissatisfied with reliability and customer service and many ask for refunds or help to withdraw funds.
Key Takeaways for Future Customers
- Expect difficulty contacting support and delayed responses when transferring funds.
- Be prepared to document identity and bank info for withdrawals.
- Review fund details before donating; refund requests are common.
Negative Feedback / Risk Areas
- Frequent customer complaints about frozen funds and inability to withdraw donations.
- Poor customer service access, no phone support, and slow refund process.
- Transparency issues with donation ordering and potential billing errors.
Positive Feedback
When it works, people say GoFundMe is a good way to help friends and family contribute to causes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoFundMe has a 1.7 star rating from 357 reviews; consumers are mostly dissatisfied with reliability and customer service and many ask for refunds or help to withdraw funds.
Key Takeaways for Future Customers
- Expect difficulty contacting support and delayed responses when transferring funds.
- Be prepared to document identity and bank info for withdrawals.
- Review fund details before donating; refund requests are common.
Negative Feedback / Risk Areas
- Frequent customer complaints about frozen funds and inability to withdraw donations.
- Poor customer service access, no phone support, and slow refund process.
- Transparency issues with donation ordering and potential billing errors.
Positive Feedback
When it works, people say GoFundMe is a good way to help friends and family contribute to causes.
Media from reviews
Turn one complaint into a collective action
Hanover, New Hampshire
Scam behavior
- Donations aren't shown in date order, lowering transparency.
- Dates are grouped and out of order, obscuring progress toward goals.
Scam behavior to bilk people: GFM doesn't list donations in date order. More transparency needed.
You cannot tell if someone else donated to cover a need -- total amounts of a fundraiser do not answer this question because some fundraisers are rolling requests.
When the dates are out of order and grouped, then it is impossible to tell if you should donate to a specific fundraiser or if they already met a temporary goal.
I have limited funds as a giver.
If they met their goal, I want to know so I can move on to another fundraiser.
This is Scam behavior and is not transparent. Shame on you GFM.
User's recommendation: Don't use until they become transparent with dates of donation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cheraw, South Carolina
Donation
I have a offline donation of 900 hunreds and i was wondering how can i get the donation into my gofundme to account d
User's recommendation: That y'all care
Raleigh, North Carolina
I need this to pay my taxes or be homeless at the end of this month so please vote for me
Help with my GoFundMe account my card was stolen and I just want to know if my account is safe goes to direct deposit in my bank account can you check on under bethgonzales869@***.com
737-228-****
Please help
User's recommendation: Sign up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mayenne, Mayenne
Frozen Funds
- GoFundMe campaign reached target quickly, but transfers are frozen and funds not received; information was provided weeks ago, but no response.
I started a campaign one month ago to help me raise funds to adopt a kitten. I achieve my target in a few days.
GoFundMe froze transfers immediately (I have received NOTHING). They asked for additional information more than three weeks ago. I provided them with everything they asked for, immediately. Since then, I have had no responses to any of my subsequent emails.
I have tried the chat and I have emailed,. The end result is always the same. They pretend they have to make sure my campaign fulfills regulatory requirements. It sounds like complete rubbish to me.
And I appear to be completely powerless. It looks to me like they are crooks.
- Ease of use
- No response
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE GOFUNDME! EVER! FOR ANYTHING!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey refuse to pull a GoFundMe account that was fraudulent.
- The fundraisers were perpetrators and slandered the other party.
- Donations were misused; donors were defrauded; GoFundMe didn't remove content.
They have no direct number for complaints and I got the run around via messages. I tried every way I could using the prompts they give you and no follow up from company.
I can prove fraud and they monies received weren't spent on what they said they needed it for. Go fund me doesn't want to hear negative things about the platform and no desire to clear complaints up.
The people asking for money were the perpetrators of the premeditated incident and were slandering the other party. We had proof via police report but they still refused to pull it.
Money that was received wasn't used to help them move like it was supposed to be. They defrauded the people who donated and maliciously slandered the actual victims.
Police recommended 2 charges against one of them. Go fund me was unwilling to help or remove false content or protect donators.
- Help peopl
- Allow scams and no real help to complaints
Preferred solution: The people who made the fraudulent fundraiser to be held accountable and made to pay back the 1,500 to donirs
User's recommendation: Don't use this platform
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucaramanga, Santander Department
Go Fund Me Fascism
- Alleges aid to a murderer after a public execution.
- Notes a photo of a Colombian in a Bengals cap.
- Says fear for life, fled to South America.
You help a murderer play victim after a public execution of a mother. Consequences for oh god *** me.
Attached is a photo with a Colombian in a Bengals cap. I was born in Cincinnati. However, fearing for my life, I fled to South America like a *** Nazi after WWII. By the *** way, great uncles sacrificed their lives to fight *** My family fought the Confederates in the Civil War.
Now, their sacrifices mean nothing and I must fight and sacrifice.
Go Fund Me hurts we the people. You gonna feel the financial consequences, you fascist ***
- There are no pros
- Fascism and public execution
Preferred solution: Apology
User's recommendation: Don't engage with domestic terrorists
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vero Beach, Florida
Trying to file a refund form but need an URL code
- Donated $293.75 on June 11, 2025 to Help Olivia's: Support Pete's Family.
- Funds were for rent due to eviction; business dissolved in June.
On June 11, 2025 i donated $293.75 to Help Olivia's: Support Pete's Family. I was told that it was to help him pay his rent since his landlord was evicting him from his business.
The business dissolved this past June, but I just recently found out he was in alot more money trouble with not paying his taxes (i have documentation). If I had known how bad the situation was, I never would have made a donation.
Someone told me I had a year to file a refund w/GoFundme for fraudulent reasons, but when I tried it needed a URL code (which I do not have). Can you provide me with one so i can finish filling out my form?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Janesville, Wisconsin
Cant withdraw funds for a fundraiser
I have literally tried everything step by step, from the stupid videos they tell you to watch to set up funds or for withdrawing funds. I have been dealing with this now for over a month, and I made this fundraiser to help a friend. It's been nothing but help for my friend to know people donated, and you can't get the funds is ridiculous!
- Cant access funds no customer support
User's recommendation: Don’t use Go Fund me!!!! Use Meal Train it’s so much easier to deal with!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fayetteville, North Carolina
I set up my first GoFund Me account on...
I set up my first GoFundMe account on Sunday, and I don't know how to access my donation to put it in my bank account. Please help me access my funds.
- Great communication
User's recommendation: Gofund Me was incredibly helpful and answered all my questions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Terrible experience
- Customer reports repeated support contacts with no resolution and funds withheld.
- Requests status, escalation, a timeline, and written confirmation.
This situation is still not resolved with over $100 being kept my GoFundMe. We have provided all of the information requested.
I am writing to formally file a complaint regarding my recent experience with your customer service team.
I have contacted support regarding my fundraiser several times now. Despite my attempts to resolve the matter, I have not received a satisfactory response or resolution.
The communication has been inconsistent and unclear. I have done exactly as asked yet been ignored or unhelped.
This situation is causing significant frustration and concern, especially because the person in need is suffering so badly.
I am respectfully requesting:
1. A clear explanation of the current status of my case.
2. Immediate review by a supervisor or escalation team.
3.
A specific timeline for resolution.
If this matter cannot be resolved promptly, I will consider filing a formal complaint with consumer protection agencies and better business bureau as you are withholding over $100.
I would appreciate a written response confirming receipt of this complaint and outlining next steps. Thank you for your attention to this matter.
- Withholds funds unjustly
Preferred solution: Deliver product or service ordered
User's recommendation: Use alternate fundraising platforms
You didn't do anything wrong! People can be weird online, and PissedConsumer is no exception.
Try to let negative comments roll off your back. I have devoted a lot (maybe way too much) time and energy (lodging complaints, contacting IC3.gov, BBB, ranting and raving on every e-commerce complaint site, etc.), over relatively small amounts of money, but evidently some PissedConsumer users are failing to understand that it's the principal — not necessarily the amount lost. You have every right to seek satisfaction regarding this issue. It sucks that GFM isn't responding to or taking your help request(s) seriously.
I'm cringing as I write these words... but have you scrolled through the Reddit sub r/gofundme?
Reddit users are notoriously rude, dismissive, and just plain jerks, but sometimes you will receive thoughtful and helpful advice or, at the very least, commiseration. Speaking of GFM, I recently donated to Kimberly Van Der Beek's GFM, and as of today, I'm seeing there are some fake GFM's set up by opportunistic *** ꐦ(¬`‸´¬)
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Can't create an GoFundMe account
At the bottom of the page, after I did my story, it won't let me launch the fundraiser for some reason. Help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Djibouti, Djibouti
Aide financière Pour mon projet agricole
- A Djiboutian named Borreh is serious about a heartfelt project and asks for kind people to help.
- For details, contact at 00253770****.
Je vous attends avec impatience merci de me considérer que dieu vous bénisse bonne année
Bonsoir ou bonjour selon le moment je suis de nationalité djiboutienne.mon nom est Borreh je suis très sérieux dans projet qui me tienne à cœur alors je lance un message à tous les bons coeurs qui sont prêts à aider les gens pour me contacter Pour les détails voici mon numéro de téléphone:00253770**** Merci de me conciderer que dieu vous bénisse
User's recommendation: Garder toujours espoir dans la vie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPossible Fraud
- I found a GoFundMe page I didn't create and can't delete.
- It is very difficult to contact your company.
- I feel not valued as a customer.
I sent email to Go Fund Me . There's no way to speak with someone from the organization.
I have only ever used it to donate. I will continue to do so if this issue is resolved to my satisfaction.
Woke up yesterday and found that I had a GoFundMe page that I didn't create. I can't get rid of it.
I want it gone. I have no clue how it was created, but it needs to be gone.
You make it very difficult to contact someone from your company. That puts you in the category of not valuing your customers!
- Poor customer service
Preferred solution: Remove my information from your site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blue Ridge, Georgia
End my go fund me
- I don't need money now; I'll find another way.
- Please don't donate to me; my boyfriend needs help.
- He'll be grateful if you help.
I don't need the money now I'm going to find another way thank you for trying I appreciate it so much please don't donate to me I'm not the one who needs it it's my boyfriend he's in a lot of trouble I just need him to live that's all he'll be so grateful if y'all help out if not it's okay he understands
Richmond, Virginia
Most of money donated to me,an elderly disabled,have no family isolated good person..I am desperate for a used car.. Over $1000 was given,and I am being sent less than $400... This is abuse...
- Over $1000 has been donated so far.
- I am a disabled elder with no family and isolation.
- Donations sent are less than $500; asks for care.
Please...help me.Over $1000 was donated so far...I am a desperate disabled elder...no family etc.I have been isolated for so long...Dr says I can drive short distances.I am low income also... desperate for help.Over $1000 dollars has been donated,but you all are only sending me less than $500?! I am ready to give up...this is more abuse, and I have been through too much already.Please care,and please hear me.I will pray this works out for me...and will pray you all are genuine,legal,and caring .
User's recommendation: Beware...more stress and heartbreak here
Renton, Washington
Cant figure out address change on my app wont let me
- Wants to edit the initial signup address on GoFundMe; address changed in 6 months.
- License not updated to match new address; withdrawals twice.
I need to edit my address from my.initial sign up for my gofundme I have going because my.address changed last 6 months and I havent got my.license changed to new address but everything I have ia changed so my initial address isnt themsame as my.license andni withdrawals does 2 times now.thenrest is just sitting cant get it off ofnmy page to my account what do I do
User's recommendation: Make sure your able to fix errors before looknat ratings 1st thing
About
,
GoFundMe is a crowdfunding platform. It was founded by Brad Damphousse and Andrew Ballester in May 2010. The company headquarters is based in San Diego, California, United States. Users can create websites to describe the project, share video and images. People can make donations using credit and debit cards. Funding progress can be tracked on the marketplace online. All campaigns are mobile friendly. Users pay GoFundMe Platform and payment processing fees. It cooperates with PayPal to receive and deliver charity donations without any fee. The company provides no penalties for a missing goal. There is a free GoFundMe application for mobile devices with Android and Apple operating systems. Customer assistance is provided by email.
GoFundMe is ranked 648 out of 5731 in Financial Services category
USA, Australia, Other
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Well get a job, earn your own money and you won't have to wait for anyone to do anything for you.