Anonymous
map-marker Rocky River, Ohio

Credit card on file no, option to delete it

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My credit card is permanently attached to my Go Fund Me. I never intended for it to be. If I inadvertently clicked an option to save the credit card, I should have the option to delete the credit card. Cannot find the option to delete,
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Raphael W Mow

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| map-marker Liberty, New York

Publish edited version

GoFundMe - Publish edited version
GoFundMe - Publish edited version - Image 2
Hello, A few days ago I edited the campaign and clicked PUBLISH. Until now I`ve not noticed the new edited version online. How long does it take to be published? The campaign`s promotion is now at a standstill. Also, I`m VERY frustrated with the chatbot Ray, it doesn't respond to my prompt, and thus I can not connect with live support. It is not the first time I have drawn your attention to this problem. Please respond ASAP. Raphael P.S. I`m sorry to connect with you this way, but I have no other choice.
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User's recommendation: Hello, A few days ago I edited the campaign and clicked PUBLISH. Until now I`ve not noticed the new edited version online. How long does it take to be published? The campaign`s promotion is now at a standstill. Also, I`m VERY frustrated with the chatbot Ray, it doesn't respond to my prompt, and thus I can not connect with live support. It is not the first time I have drawn your attention to this problem. Please respond ASAP. Raphael P.S. I`m sorry to connect with you this way, but I have no other choice.Make sure to maintain viable contact with the company

Camella H

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Scam scam scam

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GoFundMe - Scam scam scam
GoFundMe - Scam scam scam - Image 2
Scam please be careful! Dont trust this. I really need to speak directly to someone regarding what happened.
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Preferred solution: My money

User's recommendation: Don’t use this

Joshua H Cvq

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They are basically committing murder, I created an emergency GoFundMe because I needed the money then I have five brand new puppies I live in my truck I'm stuck on the side of the road out of gas and

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They are basically committing murder, I created an emergency GoFundMe because I needed the money...
They are basically committing murder, I created an emergency GoFundMe because I needed... - Image 2
They are basically committing murder, I created an emergency GoFundMe because I needed... - Image 3
They are basically committing murder, I created an emergency GoFundMe because I needed... - Image 4
They are basically committing murder, I created an emergency GoFundMe because I needed... - Image 5
They are basically committing murder, I created an emergency GoFundMe because I needed... - Image 6
I created a GoFundMe 7 days ago emergency situation I had I have five brand new puppies in my truck 105 out of gas and that's the reason I created to GoFundMe somebody sent me $10 I got it in one day now my step mom sent me $50 4 days ago and they're still giving me the runaround seeing the computer does it this and that it's I have the snapshots right now the $48.90 is available for transfer but it isn't they sure took their fee right off the top my stepmom says it's all run through and they still trying to push me off
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Cons:
  • Take their fee immediately and make you wait days for yours
  • Are
  • In my emergency situation you made me wait 5 days for my money

Preferred solution: Deliver product or service ordered

User's recommendation: Look out

Cliff R Idf

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Verified Reviewer

Help! Can't get funds released

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Please help! On 8/31 I set up a GoFundme to help out the neighborhood music store, Troll Music, here in Venice, FL because they got their roof blown off during Hurricane Idalia. I created the GoFundMe and named William Day, the owner of the store (billy@***.com), as the beneficiary. He added and verified his account info for transfers. It should have been that simple. Shortly after, I received an email from the GoFundMe Trust and Safety Team (Ticket 1327****) but the part about a response being required was not visible as it is at the end of the subject line. The email asked me to look over the details and ensure points were clear and gave instructions to get my beneficiary set up. It did not say a reply was needed within the body of the email. After several days, my beneficiary alerted me that the funds release was on pause and he did not know why. At that point (9/5) I reached out to chat support and was told that the funds were not released because I never replied to that email. So I promptly found the email and replied to it saying that I have looked everything over and confirmed that everything was accurate and legitimate. When the status had not changed by 9/8, I sent another approval reply to the Trust and Safety Team email. Today is 9/11 and my beneficiary went to chat support to try to get a status update and was told that it was still on hold because I hadnt replied to the email. So I went and replied again. My beneficiary is desperate and needed this funding ASAP and now his business is at risk and it has taken over a week to get this campaign approved for funds transfer. Please get to the bottom of this situation and do what is necessary to get the funds released. If you need any further information from me you can call me at (203) 231-**** or email me back and I will get you whatever you need. Thank you in advance for your help! Just in case its necessary, my relationship to the music store is that I work with the store on many projects and the owner is my best friend. Cliff Randi & William Day
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Cons:
  • Worthless customer service
  • High fees
  • Not responsive to issues

Preferred solution: Release the funds that people have donated to my beneficiary.

User's recommendation: Pick a different fundraising option

Anonymous
map-marker San Antonio, Texas

Why my go fund me page isn't live

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GoFundMe - Why my go fund me page isn't live
I started a go fund me page over a week ago for a family in need and it's not live only if they have the link they can see it but I see Alot of them on there
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rob G Fez

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Verified Reviewer

The absolute worst online customer service experience ever.

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I've conducted a fundraiser for a friend who was conned out of his life savings and I am having difficulty getting the money I raised transferred to him and can't do anything but try to do a customer chat or email. The first email from them came back with "no content". I'm attempting to do it through chat and my 3-5 minute wait time so far is never ending wait time...
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Pros:
  • Great way to raise money for someone quickly
Cons:
  • It seems impossible to get help from a real person

Preferred solution: I would like to get my donor recipient the money I raised so he can pay his mortgage...

User's recommendation: stay away

Nancy H Htq

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Verified Reviewer

Blocking needed funds

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Original review Sep 17, 2023
GoFundMe is refusing to release very needed money for Morocco to Abdelfatah Abbou. He is a well respected musician, cultural ambassador, and lover of all things Amazigh (Berber). He is well connected in the country and well placed to distribute these donations. The earthquake was very close to his hometown and people are suffering. We are all furious with GoFundMe. What is wrong with you? Please release this money immediately. gofund.me/70e63819
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Cons:
  • Do not deliver as promised

Preferred solution: Deliver product or service ordered

User's recommendation: Try another method. goFundMe is unreliable.

KellyAnn D Ijq

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Verified Reviewer
| map-marker San Diego, California

Can't make donation on go fund me ,with my direct express card!

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I'm trying to make!a donation on the go fund me website,and used my direct express debit card!and I've got plenty of funds on it,and I got a error message saying it was unsuccessful!why!?why won't it accept my direct express debit card?this is UNACCEPTABLE!!
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Raphael W Mow

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Verified Reviewer

Could not sig-in and no live help

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Updated by user Oct 01, 2023

A week ago I edited the campaign and until now it has not been published

Original review Sep 01, 2023
Can not connect with a live assistant yet. The app takes me in an endless circle with no way out. I`m very frustrated.
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Pros:
  • Very good prospect and anticipation
Cons:
  • No reliable sign-in app

Preferred solution: Live help!

Nobel Idw

Froze the find raised by The GrayZone for no valid reason

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GoFundMe cannot be trusted and works for a small group of controllers who are not on the side of Truth or Freedom. They had no reason to freeze the GrayZone's fundraiser, yet they did and have seized the money. They are a bunch of shysters and are living up to their reputation.
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Cons:
  • Shysters

Preferred solution: Apology

User's recommendation: Boycott, Divest, and Sanction them.

1 comment
Nobel Idw

Agreed.

Kathleen S Zbv

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Verified Reviewer

I can’t do a monthly payment for a friends go fund me

Please tell me how I change this situation ! I just received an email stating o would be doing a monthly go fund me for a friend . It is only a one time donation of 100 dollars for my friend . I DO not and CAN not do a monthly fee. Please cancel this ! Make it only be a 100 dollar One Time donation .
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Preferred solution: That my credit card isn’t charged per month . Just charged 100 dollars for my donation .

User's recommendation: Heads up !!!!

George M Dgm

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Verified Reviewer
| map-marker Ushirombo, Geita

Assistance

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I am George from Tanzania I have been following you through your website and sure I need your help but the big challenge I am facing is my country is not in a list. How do you help me? George Magnus A primary school teacher from Tanzania
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Kizza L

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Verified Reviewer
| map-marker London, England

Not receiving my money on bank

Hi, My name is Kizza Lawrence from Uganda, why doesn't my money not reaching on my bank account? Please talk to me
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Haley E Ehf

Emergency

So I made a go fund me account bc I am currently homeless. I have people donating to me but its not letting me get any of that money that was donated. It didnt give me an option to add a card to my gofundme account and I dont know what to do.
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Loss:
$35

Preferred solution: Full refund

arnold w Cro

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Verified Reviewer

I need to know how long I can get in to my account

I changed my phone number to a new number and I sent my photo I d how to get me back in to my account
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