GoFundMe
GoFundMe Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoFundMe reviews show a 1.7 star rating from 355 customer reviews with mostly dissatisfied users citing access and reliability problems and a reportedly high price level.
Key Takeaways for Future Customers
- Expect fundraising to work for many donors, but verify account access and bank setup early.
- Plan alternatives in case transfers stall or verification blocks timely access to funds.
- Track fees and documentation closely and be prepared to seek a refund if needed.
Negative Feedback / Risk Areas
- Widespread GoFundMe customer complaints about unresponsive customer service and no phone support.
- Frequent reports of accounts locked, identity or verification errors, and donors or organizers unable to withdraw funds.
- Billing surprises, withheld transfers, difficulty processing refunds, and occasional fraudulent or unauthorized pages.
Positive Feedback
When it works, donors can easily support friends and family and campaigns can quickly raise meaningful help; some users report responsive support for complex cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoFundMe reviews show a 1.7 star rating from 355 customer reviews with mostly dissatisfied users citing access and reliability problems and a reportedly high price level.
Key Takeaways for Future Customers
- Expect fundraising to work for many donors, but verify account access and bank setup early.
- Plan alternatives in case transfers stall or verification blocks timely access to funds.
- Track fees and documentation closely and be prepared to seek a refund if needed.
Negative Feedback / Risk Areas
- Widespread GoFundMe customer complaints about unresponsive customer service and no phone support.
- Frequent reports of accounts locked, identity or verification errors, and donors or organizers unable to withdraw funds.
- Billing surprises, withheld transfers, difficulty processing refunds, and occasional fraudulent or unauthorized pages.
Positive Feedback
When it works, donors can easily support friends and family and campaigns can quickly raise meaningful help; some users report responsive support for complex cases.
Media from reviews
Unable to log on unable to find log on
- - Money was withdrawn months ago; now there are no funds.
- - Password expired; new one doesn't work.
- - I need to access the money.
I took money out months ago now I have no money in it I'd forgotten all about it and now I can't get in it told me that my password was expired and made me put a new one in that doesn't work I don't know how to get in to get my money and I'm hungry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey refuse to pull a GoFundMe account that was fraudulent.
- - The fundraisers were perpetrators and slandered the other party.
- - Donations were misused; donors were defrauded; GoFundMe didn't remove content.
They have no direct number for complaints and I got the run around via messages. I tried every way I could using the prompts they give you and no follow up from company.
I can prove fraud and they monies received weren't spent on what they said they needed it for. Go fund me doesn't want to hear negative things about the platform and no desire to clear complaints up.
The people asking for money were the perpetrators of the premeditated incident and were slandering the other party. We had proof via police report but they still refused to pull it.
Money that was received wasn't used to help them move like it was supposed to be. They defrauded the people who donated and maliciously slandered the actual victims.
Police recommended 2 charges against one of them. Go fund me was unwilling to help or remove false content or protect donators.
- Help peopl
- Allow scams and no real help to complaints
Preferred solution: The people who made the fraudulent fundraiser to be held accountable and made to pay back the 1,500 to donirs
User's recommendation: Don't use this platform
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucaramanga, Santander Department
Go Fund Me Fascism
- - Alleges aid to a murderer after a public execution.
- - Notes a photo of a Colombian in a Bengals cap.
- - Says fear for life, fled to South America.
You help a murderer play victim after a public execution of a mother. Consequences for oh god *** me.
Attached is a photo with a Colombian in a Bengals cap. I was born in Cincinnati. However, fearing for my life, I fled to South America like a *** Nazi after WWII. By the *** way, great uncles sacrificed their lives to fight *** My family fought the Confederates in the Civil War.
Now, their sacrifices mean nothing and I must fight and sacrifice.
Go Fund Me hurts we the people. You gonna feel the financial consequences, you fascist ***
- There are no pros
- Fascism and public execution
Preferred solution: Apology
User's recommendation: Don't engage with domestic terrorists
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vero Beach, Florida
Trying to file a refund form but need an URL code
- - Donated $293.75 on June 11, 2025 to Help Olivia's: Support Pete's Family.
- - Funds were for rent due to eviction; business dissolved in June.
On June 11, 2025 i donated $293.75 to Help Olivia's: Support Pete's Family. I was told that it was to help him pay his rent since his landlord was evicting him from his business.
The business dissolved this past June, but I just recently found out he was in alot more money trouble with not paying his taxes (i have documentation). If I had known how bad the situation was, I never would have made a donation.
Someone told me I had a year to file a refund w/GoFundme for fraudulent reasons, but when I tried it needed a URL code (which I do not have). Can you provide me with one so i can finish filling out my form?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Terrible experience
- - Customer reports repeated support contacts with no resolution and funds withheld.
- - Requests status, escalation, a timeline, and written confirmation.
This situation is still not resolved with over $100 being kept my GoFundMe. We have provided all of the information requested.
I am writing to formally file a complaint regarding my recent experience with your customer service team.
I have contacted support regarding my fundraiser several times now. Despite my attempts to resolve the matter, I have not received a satisfactory response or resolution.
The communication has been inconsistent and unclear. I have done exactly as asked yet been ignored or unhelped.
This situation is causing significant frustration and concern, especially because the person in need is suffering so badly.
I am respectfully requesting:
1. A clear explanation of the current status of my case.
2. Immediate review by a supervisor or escalation team.
3.
A specific timeline for resolution.
If this matter cannot be resolved promptly, I will consider filing a formal complaint with consumer protection agencies and better business bureau as you are withholding over $100.
I would appreciate a written response confirming receipt of this complaint and outlining next steps. Thank you for your attention to this matter.
- Withholds funds unjustly
Preferred solution: Deliver product or service ordered
User's recommendation: Use alternate fundraising platforms
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Djibouti, Djibouti
Aide financière Pour mon projet agricole
- - A Djiboutian named Borreh is serious about a heartfelt project and asks for kind people to help.
- - For details, contact at 00253770****.
Je vous attends avec impatience merci de me considérer que dieu vous bénisse bonne année
Bonsoir ou bonjour selon le moment je suis de nationalité djiboutienne.mon nom est Borreh je suis très sérieux dans projet qui me tienne à cœur alors je lance un message à tous les bons coeurs qui sont prêts à aider les gens pour me contacter Pour les détails voici mon numéro de téléphone:00253770**** Merci de me conciderer que dieu vous bénisse
User's recommendation: Garder toujours espoir dans la vie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPossible Fraud
- - I found a GoFundMe page I didn't create and can't delete.
- - It is very difficult to contact your company.
- - I feel not valued as a customer.
I sent email to Go Fund Me . There's no way to speak with someone from the organization.
I have only ever used it to donate. I will continue to do so if this issue is resolved to my satisfaction.
Woke up yesterday and found that I had a GoFundMe page that I didn't create. I can't get rid of it.
I want it gone. I have no clue how it was created, but it needs to be gone.
You make it very difficult to contact someone from your company. That puts you in the category of not valuing your customers!
- Poor customer service
Preferred solution: Remove my information from your site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blue Ridge, Georgia
End my go fund me
- - I don't need money now; I'll find another way.
- - Please don't donate to me; my boyfriend needs help.
- - He'll be grateful if you help.
I don't need the money now I'm going to find another way thank you for trying I appreciate it so much please don't donate to me I'm not the one who needs it it's my boyfriend he's in a lot of trouble I just need him to live that's all he'll be so grateful if y'all help out if not it's okay he understands
Kampala, Kampala District
I am looking for someone to assist me because I got an accident and my life became unstable since 2012!!
- - 2012 accident left me mobility-challenged.
- - I want to start a business with little funds and seek a trustworthy, faith-based helper by end of 2025.
I got an accident 2012 and I had been suffering so much!! I can't support myself to stand up without a support.
I had been using parallel bars or crash or someone lifting up or wheel chair to walk!!! I am planning to start a business but unfortunately, I am totally having some amount money to start a business and that's why I looking for someone who is perfect, faithful and honest to God who can assist my life and what exactly I know, our living God can do more and more in his or her future plans.let me start praying for that as I am waiting for someone to assist very soon before we finished this year 2025.
May our living God be in contact together. Geoffrey.
User's recommendation: I will be honest to customers.
Refund process
- - GoFundMe makes transferring donations to a bank account difficult; refunds confusion with GoDaddy link and funds held to earn interest.
Gofundme is terrible. They make it difficult to set up donation transfers to bank accounts.
So, I'm trying to process refunds to donors. Gofundme sent me an email to confirm refunds. The link sent me to the 'Godaddy' site with no link to confirm the refunds.
They apparently hold on to the money as long as they can to draw interest on all the other accounts they hold hostage. Never again and will never recommend them.
Preferred solution: Full refund
User's recommendation: Never
Oshawa, Ontario
Unhappy with support
- - Charity setup offered but CRA numbers are incomplete.
- - Support is unresponsive by phone.
- - Email support inbox is unmonitored.
they say you can set up as a charity, but they do not have all the charity numbers from CRA. No one answers the phone for support.
I emailed support and they tell me this is an unmonitored email. They tell me to go to the Help Centre, they don't tell you what to do when your CRA number is not on their list.
User's recommendation: don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cranston, Rhode Island
GoFundMe - Review in Financial Services category from Cranston, Rhode Island
- - Tried to reach a supervisor; promised callbacks never occurred.
- - Raised about $25,000; $11,000 for funeral and $14,000 for housing.
Randy, Michael cardozer of New Bedford, Massachusetts state gofundme, 3 and a 1/2 weeks of Goldman, trying to get a customer service representative supervisor on the line.No luck, then promised in hundreds of chats in emails that I would get a phone call, but no is contacted me 508933**** Rmc4494@***.com thank you.\nAnd God bless you for your time.Empathy and compassion with my loss of my son , who committed {{Redacted}} may first two thousand twenty five raised in twenty five thousand dollars , eleven thousand funeral expenses fourteen thousand for housing for myself yes yes
- Empathy and understanding of losing my son to suicide on may first two thousand twenty five jarcadoza
- Compassion
- Not getting any return
- Calls or emails in three and a half weeks of trying
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI inadvertently signed up for monthly donation when I wanted it to be a one time donation. Can you remove the monthly?
I inadvertently signed up for a monthly donation when I wanted it to be a one time donation please remove the monthly donation
- Great platform
- Not user-friendly
Preferred solution: Just remove monthly donation and keep the original donation as a one time donation
User's recommendation: Make site easier to understand so this does not happen
Fort Worth, Texas
They don’t support my bank so they discriminate against the less fortunate
- - The reviewer says GoFundMe won't support their small town bank, dislikes helping the less fortunate, and support is via an AI chatbot, not a person.
GoFundMe doesnt want to support my small town bank and it just shows their fundraiser hates supporting the less fortunate of those among us and they also leave us less fortunate individuals talking to an AI chatbot instead of a real person, tldr never use GoFundMe they will just hoard the money you need to survive and never grant it to you unless youre rich and wealthy already
User's recommendation: Do not use GoFundMe
Waterloo, Ontario
Id Verification
Hi,
Do you have number to call for Canada support, as i don't have the feature to call USA numbers.
Or if some can call on 647-299-****
Thanks
Sajid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kalamazoo, Michigan
Jonathan ross
- - 500,000 is raised for an injury that doesnt exist.
- - The shooter says the victim ran him over; he fired three times and walked to his ICE car.
They are willingly letting a murderer of an innocent American mother raise 500,000 for an injury that doesnt exist. He says she ran him over when he literally got back up right after shooting her 3 times in the face AND walked 50 meters back to his ICE car.
He does not deserve any of it, and something needs to be done. If it is not I will continue to do everything I can to reach an actual person in power!
Preferred solution: Apology
User's recommendation: *** ICE, ABOLISH ICE
About
,
GoFundMe is a crowdfunding platform. It was founded by Brad Damphousse and Andrew Ballester in May 2010. The company headquarters is based in San Diego, California, United States. Users can create websites to describe the project, share video and images. People can make donations using credit and debit cards. Funding progress can be tracked on the marketplace online. All campaigns are mobile friendly. Users pay GoFundMe Platform and payment processing fees. It cooperates with PayPal to receive and deliver charity donations without any fee. The company provides no penalties for a missing goal. There is a free GoFundMe application for mobile devices with Android and Apple operating systems. Customer assistance is provided by email.
GoFundMe is ranked 638 out of 5728 in Financial Services category
USA, Australia, Other
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You didn't do anything wrong! People can be weird online, and PissedConsumer is no exception.
Try to let negative comments roll off your back. I have devoted a lot (maybe way too much) time and energy (lodging complaints, contacting IC3.gov, BBB, ranting and raving on every e-commerce complaint site, etc.), over relatively small amounts of money, but evidently some PissedConsumer users are failing to understand that it's the principal — not necessarily the amount lost. You have every right to seek satisfaction regarding this issue. It sucks that GFM isn't responding to or taking your help request(s) seriously.
I'm cringing as I write these words... but have you scrolled through the Reddit sub r/gofundme?
Reddit users are notoriously rude, dismissive, and just plain jerks, but sometimes you will receive thoughtful and helpful advice or, at the very least, commiseration. Speaking of GFM, I recently donated to Kimberly Van Der Beek's GFM, and as of today, I'm seeing there are some fake GFM's set up by opportunistic *** ꐦ(¬`‸´¬)
I did not make the initial comment, but your post is vague and comes across threatening. IF, GFM gets your complaint, there are no details.
Are they breaking their own policies?
Or do you just not like the response? You did not help your cause by being vague and with the harsh tone.
What about it was overly harsh? I laid out exactly what happened in a professional way and what I would like to see happen.
And the next step I would take if there was no movement on this still. I was not nasty, nor did I use abusive language, threaten them, or disrespect them. The money is being withheld, it’s been over a month and there is no other way to reach customer service.
If people are legitimately trying to be helpful by commenting on my post thats one thing but it honestly just seems like trolling and not in good faith. I’ve never done this sort of thing before and I’m just doing the best I can to help the recipient get his money.
Everything about it was over harsh.
If you have some actual points or specifics about how or why I’ll hear you out but coming here with some vague comment just to be negative is an odd way to spend your time.
I'm deaf to the tone and would be concerned about the matter per our last conversation type
Regarding website review sites, some offer an option to escalate your dispute to the offending website's attention (and list your requested solutions). .
Pissed Consumer, Trust Pilot, Site Jabber, Better Business Bureau, etc. Some will make an effort to serve as an intermediary between the "pissed consumer" and the company. Some do not. Your assistance request was concise, well-spoken, and detailed.
You were very clear about your preferred solution. Contacting GoFundMe customer support is likely the best option. If you paid via PayPal or a similar service, even better.
Add your review of GoFundMe to the other website review sites. Good luck.
Thank you. I have contacted customer support 8 times now.
They have no phone number listed and it’s been over a month with little to no communication. I feel bad if I did this wrong but I’m just trying to get this resolved.
I wonder how much your time is worth to you? Either you have nothing else going on or your time is near worthless.
No one with anything going on would waste this much time for $96.80 (after they take out their fees).
Add in the time to contact the worthless BBB and a gutted federal agency, your time must be worth about $5.00 per hour. That's kind of sad.
Why does it matter to you so much? Why not just let it be rather than trolling?
Have you nothing better to do with YOUR time?100 is worth a lot to someone who lives in Gaza so yeah it is worth my time to fight to get it to him.
If you don’t agree feel free to move along. Thanks.
It matters to everyone for one simple reason...It's entertaining to watch someone go through the sand for a few bucks. In case you didn't understand the concept, this is an entertainment site where people find amusement in the banal complaints such as yours.
If I knew where you were, I would mail you $100.00 but watching you come here for attention and validation (that you're not getting), it's worth it to watch you flounder. Hopefully, you have not nor will ever repro duce.
It won’t let me reply directly to your other message. I won’t keep engaging with you and this will be my last reply because you clearly like the attention YOU are getting by trolling.
I am sad for you. It can’t feel good to harbor so much bitterness that you spend your valuable time enjoying seeing other people frustrated or upset. What kind of a sick person are you that you have made an entire judgement about me, said I shouldn’t procreate, and have admitted you come here to engage in evil. I’ll keep you in prayer.
Jesus loves you and doesn’t want this life for you. God bless.
Oops I replied to the wrong person