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On September 8, 2016 my 21 year old daughter was a passenger in an off road vehicle accident and lost her life. A person who we don't know set up a GoFundMe account for us.

I was in shock with experiencing the death and trauma that comes along with loosing a child so I didn't realize what was going on until October at which point I tried contacting GoFundMe but there is no phone number and I tried going to their "report a fraudulent" account page but it wanted the link to the account I was referencing and I didn't have it because the person had already taken the money and shut down the account. I then went to my local sheriff's office to file a report and even the deputy had a real hard time contacting them. Basically he (the sheriff) told me there was nothing they could do here locally because she lived out of town and if I wanted I could make the 3 hour drive to the local sheriff's office in the town she lived in and file my report there. Having lost my child and then having someone steal the money that was supposed to go to her family for her funeral, etc.

I just have not been able to handle the whole mess of it all. The account was set at a goal of $5000 and she got $400 and closed the account.

It just makes me sick that no one seems willing to help with this. It's just so wrong :( I do have proof of who set it up.

Reason of review: Poor customer service.

GoFundMe Cons: That i can not get ahold of anyone from customer service.

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Mathias Zbi

Hello there, Please accept our condolences for your loss. At this time, it is very important you file an official claim to aid in their investigation because it is possible that you qualify for a reimbursement through the GoFundMe Guarantee.

Please note that an official claim must be made in order to qualify for the guarantee. At your earliest convenience, please visit the link below and follow the prompts to submit the appropriate claim: www.gofundme.com/guarantee If you do not have the campaign URL, please select "I don't know the page URL" when filling out the claim.

Once you've filled out the claim, you will be able to work with the Trust & Safety Team. If you have any trouble filing your claim, please contact our Customer Happiness Team at http://www.gofundme.com/contact.

Machele Imf

Scam artists are now using GoFundMe---and other similar sites to get free money from misguided people who wish to "feel better" and hand over money to, in most instances people they have never met. Best to help people you know personally, not thru some website.

Guest

Call the police department of her location and see if there is anything they can do over the phone. I would make the trip and report it if you know who it is. I'm petty as ***

Cara C Hlm
reply icon Replying to comment of Guest-1507173

Thanks for the input. I could try that.

I'm just so broken hearted about everything it's just hard to get up out of bed most days let alone deal with some evil person who stole money. I did make an announcement to any friends or family that donated saying the money was gone and told them they could contact GoFundMe or go to the police themselves.

Not sure if they did or not but if I was a donor I would certainly do what I could to contact them or figure out a way to get there money back. They probably tried but again GoFundMe is almost impossible to reach.

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