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Customer service

Do not think of using GoFundMe.. They hang onto the donated funds..

We have been trying since 20 June to withdraw funds - and even though GoFundMe answers email promptly, they always delay, delay delay.. So 3 weeks later and yet again today GoFundMe says.. Oh, wait, we "can see the deposit will be sent out tomorrow and it will reach you in the following 2 to 5 business days".. This is the same excuse they used 5 business days ago..

And before that, there were apparently "problems" with authenticity.

And probably will be more excuses after the next 5 business days go by and no funds transferred... Shame on you GoFundMe...

Review about: Gofundme Customer Care.

Reason of review: Problems with payment.

Monetary Loss: $305.

Preferred solution: Deliver product or service ordered.

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How did you get to their email. Every time I click the Contact us button it takes me to a page that wont let me type anything

Las Cruces, New Mexico, United States #1349170

I just don't get the whole gofundme thing...but regardless maybe hold a fundraiser or a car wash or something that benefits your cause.

to aliens_amoung_us #1349227

We only set up the GoFundMe at friend's request because a) they wanted to help, and b) as everything burnt down, storage of donated goods was not a possibility. So this way they could help.

Columbia, South Carolina, United States #1348946

Sorry, no sympathy here for people who have to ask strangers for help for any problems they encounter in life.

to h.kitchener #1349230

We only set up the GoFundMe at friend's request because a) they wanted to and insisted on helping, and b) as everything burnt down in Knysna town (go google it - Knysna, South Africa), storage of donated goods while rebuilding your house was not a possibility. So this way friends and family could help.

And IF "strangers" wanted to also help, well good for them and we thank them.

I suggest you keep your non-sympathy as we don't need it.. ;-)

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