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Contact GoFundMe Customer Service

GoFundMe Phone Numbers and Emails

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GoFundMe Emails:

Accessibility
Legal
Privacy Inquiries
nposupport@gofundme.com

How to Contact GoFundMe Customer Service?

How to Contact GoFundMe Customer Service?

While GoFundMe does not provide a specific phone number for customer service inquiries, you can still seek assistance bxy visiting the website and accessing their Help Center. Within the Help Center, click on the "Get help" option. This will pop up a chat box with a virtual assistant named Ray, who can assist you through GoFundMe customer service live chat. Ray will guide you through the available support options and help address your specific needs.

To contact GoFundMe directly, you have a couple of options. You can send an email to their support team at nposupport@gofundme.com. This GoFundMe customer service email is specifically for non-profit organizations seeking the support.

Alternatively, you can visit the GoFundMe website and navigate to their contact or support page. There, you'll encounter a virtual assistant or chatbot that can assist you with your inquiries. By engaging in a chat session with the virtual assistant on the webpage, you can get direct support and guidance from the GoFundMe team.

You can contact GoFundMe by email. You can send a customer service email to their support team at nposupport@gofundme.com. This email address is specifically for non-profit organizations seeking support from GoFundMe. If you have any inquiries or need assistance, contacting them via email is a viable option.

PissedConsumer Club

Contact Information

GoFundMe Website:

GoFundMe Help Center:

Corporate Office Address:

GoFundMe, Inc.
PO Box 23357 3223 Greyling Dr.
San Diego, California 92123-9998
United States

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 7:00pm (PST)

Saturday - Sunday: 7:00am - 5:00pm (PST)


Other Locations:

1325 J Street, Suite 1550

Sacramento

California 95814


70 Sir John Rogerson Quay

Dublin 2

Ireland


Tower One – International Towers Sydney

Level 46, 100 Barangaroo Avenue

Sydney, New South Wales 2000

Australia

More contact details

GoFundMe Customer Service Reviews

1.5 / 5
Poor
Denise C Sol
Buyer Beware

Thinking i was donating to a cause in helping a store owner pay his rent, i didnt know the full financial burden the owner was in (unpaid rent/unpaid taxes/lawsuits). If i did, i would never gave made the donation.

Gofundme said since the donation went thru, i am unable to get a refund.

So buyer beware everyone. Make sure you know before you donate.

Carolyn S Jjo
Support Calvin's Journey to a Safe Living Space (restore-Calvin's-home-and-hope on X)
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

still waiting on answer, returned to fundraising effort on X, but am wondering if gofundme.com was a good choice after all.

Connie S Rou
Transfer funds

I had originally set up a Gofundme for my sister who lives in Mexico. She went through the recent hurricane and needed to repair and replace things.

Not realizing I set it up in Canadian funds and made her the beneficiary.
So I had to get her to accept me being the beneficiary, as when we went to get funds, it wouldn't allow a Mexican bank account to be entered.
The support was awesome! Many emails back and forth with very helpful and speedy response

Guest-6700487
No customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I was SURE I had my privacy settings so the GFM wasn't public but there it is ... and is potentially damaging when any potential employer looks at it.
I changed it and they said it would come off the internet in 5 minutes.

It's hours later and Rayyyy sucks hard. They say a team will contact me but - yeah - any biz that has zero customer service and no telephone number.
I look forward to the day when we get accountability back, she says laughingly.

Summary of GoFundMe Customer Service Calls

259 TOTAL
CALLS
00:35 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GoFundMe?

Request for Information Question:

  • “A question about go fund me”
  • “Questions with an unauthorized go fund me”
  • “I need to talk to someone”

Account Question:

  • “Delete account”
  • “Account problem”
  • “Hold on account”

Product/ Service Question:

  • “I can't withdrawl funds”
  • “I can't withdraw funds”
  • “Error message with transfer”

Payments and Charges Question:

  • “Charge my debit card”
  • “Fraud”
  • “All my money from go fund was' nt deposit into my SRP checking account”

Shipping and Delivery Question:

  • “The trying to get the fund raising money out of the account so I can pay for a funeral And freston reason it says that my account is frozen”
  • “My daughter has not received all of her gofund me money”
  • “Have not got funds from daughter thst eere supposed to help with my mothers funeral on 12-5-18”

Staff Question:

  • “Customer service”
  • “Costumer Service account problems”

Cards Question:

  • “Someone is charging my card”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “App not opening”

Return/ Replace Question:

  • “I need to change the name display in a donation a did”

Other Question:

  • “Trying to delete a comment”
  • “Problems getting money out”
  • “Stop it”

Compare GoFundMe Customer Service To

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